10 Things Small Business Owners Need to Know to Succeed

Every small business owner wants to increase their profits. Whether you operate a brick and mortar or an ecommerce store, you’re hoping to retain your existing customers and attract new ones. How to do this is the question.

Fortunately, numerous studies have been conducted which explore the relationship between consumers and brands and the business that results from such.  By looking at the psychology behind consumer satisfaction, you can harness the knowledge to increase your business fan base and in turn, increase your sales. 

As it turns out, good ol’ customer service is the key but there are a few other things that make a difference to your customers. The folks at Help Scout have created a great infographic that highlights 10 research studies and their take-away’s that tell you what your customers wish you knew.

Check it out: