Since our inception, we have been creating the ideal hosting experience, and platform with one common goal: to maintain a reliable service. Based on our historically robust infrastructure, we are proud to guarantee that our up-time will never drop below 99.9%*. A guarantee based on reality... who would have thought?!
Service Quality Guarantee
We guarantee that we'll provide quality service, specifically:
99.9% Up-time Guarantee
If we fail to provide the promised 99.9% up-time, we will credit your account with a month's hosting costs, as we guarantee an impressive minimum network up-time of 99.9%.
100% Satisfaction Guarantee
Your satisfaction is guaranteed! We will do everything possible to ensure that your are 100% completely happy with your service.
Real People
We guarantee that you will be able to reach us and speak with a real human being, someone who speaks English and can answer your questions, fix your problems and help you resolve your issues
24/7 Phone & Email Support
And when you do contact us, we'll answer your email quickly (e-mail response times generally are under 20 minutes) and pick up the phone quickly (our average hold time is under 5 minutes).
